Refund Policy

Last Updated on June 28, 2024

At Sherllock, we are committed to providing a high-quality experience for our members. Our services are accessible through a credit-based system, where credits never expire, and through a monthly subscription option. Please read our refund policy below for details.

Refund Eligibility

• Unused Credits: Refunds may be issued for unused credits within 30 days of purchase, provided they have not been used for any Sherllock services.
• Monthly Subscription: Monthly subscription fees are non-refundable once the billing cycle begins. If you choose to cancel your subscription, it will remain active until the end of the current billing cycle, after which you will not be charged further.
• Technical Issues: If you experience technical difficulties preventing access to purchased features or services, please contact us. We will work to resolve the issue and, if unresolved, may issue a refund for affected credits or subscription periods.

Non-Refundable Situations

• Used Credits: Credits that have been used to access Sherllock services are non-refundable.
• Promotional or Bonus Credits: Any promotional or bonus credits provided through offers or rewards are non-refundable.

Requesting a Refund

• For refund requests, please contact our customer support team at [email protected] with your account details and reason for the request.
• Refund requests are typically reviewed within 5-7 business days.

Policy Changes

• Sherllock reserves the right to modify this refund policy at any time. Updates will be posted on this page, with significant changes communicated via email.

If you have questions regarding our refund policy or your subscription, please reach out to us. We are here to support your experience with Sherllock.